One Touch Property Investment Ltd and its authorised agents are committed to the protection of its customers and all users of our websites. The following policy outlines how we treat your personal information, so that you can be assured it will be handled in a professional manner at all times.
One Touch is committed to safeguarding the privacy of personal data and complying with the General Data Protection Regulation (GDPR 2018) and the UK Data Protection Bill 2017, and any future changes in data protection legislation with which One Touch will be required to comply.
When selling, purchasing, renting or financing a property (including surveying services) through our company we process your personal data such as name, address, contact details, email address and passport amongst other things.
Processing of this data implies collecting, storing, using or disclosing your personal data.
We’ll process your personal data:
You are free at any time to change your mind and withdraw your consent. The consequence might be that we can’t do certain things for You.
We use various kinds of personal information, and group them together like this.
|Type of Personal Information||Description|
|Contact||Where You live and how to contact You.|
|Consent||Any permissions, consent or preferences that You give Us, including how You would like Us to contact You.|
|Financial||Your financial position, status and history.|
|Contractual||Details about the products and services we provide to You.|
|Behavioural||Details about how You use our products and services.|
|Communications||What we learn about You from conversations, emails and letters between Us.|
|Social Relationships||Your Family, friends and other relationships.|
|Open Data and Public Records||Details about You that are in public records such as the Electoral Register and information about You that is openly available on the internet.|
|Usage Data||Other data about how You use our products and services.|
|Documentary Data||Details about You that are stored in documents in different formats, including copies. This could include things like your passport, drivers licence, birth certificate or utility bill.|
|Socio-demographic||This includes details about your work or profession, nationality, education and where You fit into general social or income groups.|
|National Identifier||A number or code given to You by a government to identify who You are, such as a National Insurance number or Passport Number.|
5. Collecting Personal Data
We may collect and store the following kinds of personal data:
Data from third parties we work with:
We may need to collect personal information by law, or under the terms of a contract we have with You. If You choose not to give Us this personal information, it may delay or prevent Us from meeting our obligations. It may also mean that we cannot perform the services needed to progress the sale, purchase or letting of a property.
Any data collection that is optional would be made clear at the point of collection.
We may use your personal information to:
We may need to confirm your identity before we provide products or services to You or your business. Once You have become a customer of ours, we will also share your personal information as needed to help detect fraud and money-laundering risks.
We use Fraud Prevention Agencies to help Us with this.
Both we and fraud prevention agencies can only use your personal information if we have a proper reason to do so. It must be needed for either of Us to obey the law, or for a “legitimate interest”.
We do not sell, rent or trade any of your personal data.
We will not, without your consent, disclose or supply your personal data to any third party for the purpose of their or any other third party’s direct marketing.
The following criteria are used to determine data retention periods for your personal data (whether or not You become a customer):
Where One Touch acts as the controller of personal data, it will ensure that necessary and adequate safeguards (e.g. encryption) are in place to prevent unauthorised access, loss, misuse or alteration of your personal data.
Where data is stored electronically we store all personal information on secure servers with relevant access and firewall controls.
Where data is stored on paper or forms all personal data is locked away when not in use, and disposed of securely after use either using document shredders or third-party disposal organisations who have been contracted to dispose of documents appropriately.
Any personal data sent to Us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery.
Where You use a Password to access any service provided by One Touch this must be kept confidential and not disclosed to anyone else. One Touch does not ask You for your password.
To provide the services to You we may share the personal data that You supply with several third parties:
Unless otherwise defined under section 12 all personal data shared with third parties is stored and processed in the UK or EU.
Personal data that we collect, is predominantly stored and processed in the UK, but for specific services may be transferred, stored, processed outside of the EU (designated under GDPR as “Third Countries”).
As part of providing our services to You under an agency agreement we will use third party data processors from Third Countries as outlined below:
One Touch has agreed contractual agreements with these third-party data processors to safeguard your personal data as required by GDPR when transfers are undertaken to Third Countries.
You expressly consent to the transfers of personal data described in this section for the purposes stated.
One Touch may use IP addresses, URLs of requested resources, timestamps and HTTP user agents to administer the system, analyse trends and gather broad demographic information for aggregate use.
In addition to this we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc (‘Google’). This information allows Us to track how many visitors we have, how often they visit and where they originated from. It also gives the ability to gather which terms were used when searching for properties.
We use the following categories of cookies on our website:
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.
Social Media Cookies
These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
Use of Web Beacons
Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.
We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
Your rights are as follows (noting that these rights don’t apply in all circumstances):
You have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law: www.ico.org.uk
For more details on all the above You can contact our Data Protection Officer (“DPO”) using the details in Section 22.
We are not responsible for the practices employed by Third Party Websites linked to or from our Website nor the information or content contained therein.
Often links to other websites are provided solely as reference points to information on topics that may be useful to the users of our Website.
Your personal data is provided for the purpose of selling or purchasing a property, letting or being a tenant of a property, conveyancing, financial services or surveying services as agreed under the terms of an Agreement we have agreed between You and Us.
However, One Touch would like to support You throughout the entire process of selling or purchasing your property by offering You additional relevant and related services, and keep You informed about all One Touch services (marketing) which You can elect to, or decline from, receiving.
You have the right, at any time, to ask Us not to process your personal data for marketing purposes and any additional services that You have consented to receive.
You can opt-out of receiving any of these services and communications simply by clicking the unsubscribe link on any emails You receive, or contacting your branch or head office.
Please note it can take up to 28 days for a request to be fulfilled for general One Touch communications because of pre-planned or ongoing activity.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at enquire@ onetouchinvestment.co.uk to request that we remove this information from our database.
Our Websites site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at enquire @onetouchinvestment.co.uk. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to Third Party Sites
Our Websites may, from time to time, contain links to and from the websites of our suppliers, partner networks, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites.
Social Media Widgets
We are registered as a data controller with the UK Information Commissioner’s Office and our data protection registration number is ZA053636.
One Touch Solution Ltd is registered in England and Wales under company number 06631427.
Its registered office is at 288 Bishopsgate, London, United Kingdom, EC2M 4QP.
You can contact Us as follows:
Email: enquire @onetouchinvestment.co.uk
Telephone: +44 (0) 20 3709 4275
In writing: Data Protection Officer
One Touch Property Investment Ltd, 288 Bishopsgate, London, United Kingdom, EC2M 4QP